State Farm® Insurance Agent Jessica Knight
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Pablo Garcia
February 26, 2026
5
out of
5
rating by Pablo Garcia
"I had a very good time being there because Nayeli was nice and slow with everything she explained about. So, this will be a place i will be staying with."
We responded:
"Thank you, Pablo, for sharing your experience with us. It's wonderful to hear that Nayeli took the time to explain everything clearly and made your visit enjoyable. We're delighted to know that you feel confident staying with us for your insurance needs. Your feedback is greatly appreciated!"
Jason Blad
February 25, 2026
5
out of
5
rating by Jason Blad
"Nayeli was a great help"
We responded:
"Thank you for sharing your positive experience with Nayeli. It's wonderful to hear that she was able to assist you effectively. Your feedback is greatly appreciated, and we're glad to have met your expectations."
Blad Mendoza
February 25, 2026
5
out of
5
rating by Blad Mendoza
"Nayeli was a nice helper"
We responded:
"Thank you for sharing your feedback about your experience with Nayeli. It's wonderful to hear that she was able to assist you effectively. We appreciate your perfect rating and are glad to know you had a positive experience with our boat insurance services. Your satisfaction is important to us, and we look forward to continuing to meet your needs."
Chicago Scholars
February 25, 2026
5
out of
5
rating by Chicago Scholars
"Staff were very patient and welcom . I had absolutely no issues with my experience at all."
We responded:
"Thank you for sharing your positive experience. It's wonderful to hear that our staff's patience and welcoming nature made your visit enjoyable. Your feedback is greatly appreciated, and we're glad to have met your expectations."
Msrcu Dsvingee
February 25, 2026
5
out of
5
rating by Msrcu Dsvingee
"they are the best at getting you insurances quick easily and cheap"
We responded:
"Thank you for your wonderful feedback! It's fantastic to hear that you found our service quick, easy, and affordable. We strive to provide the best experience for our customers, and your satisfaction is our top priority. If you ever have any questions or need further assistance, feel free to reach out."
Annie Henry
February 25, 2026
4
out of
5
rating by Annie Henry
"I selected auto and renter's insurance"
We responded:
"Thank you for choosing us for your auto and renter's insurance needs. We're glad to hear about your positive experience. Your feedback is valuable and helps us improve our services. If there's anything more we can do to enhance your experience, please let us know."
vivianna a
February 11, 2026
5
out of
5
rating by vivianna a
"this 5 stars goes strictly to Brenda. This associate was the most patient, kind hearted individual to work with. I called with one simple issue needing to be resolved and she not only fixed that but helped me save so much more money in areas i didn’t know about. I have never met a worker more in tuned with their position! she was absolutely amazing & I am very thankful to have her as a representative to speak to. She needs a raise! Thank you Brenda."
We responded:
"Thank you for sharing your wonderful experience with Brenda. It's fantastic to hear how she went above and beyond to assist you, not only resolving your issue but also helping you save money. We truly appreciate your kind words and will make sure to pass along your feedback to Brenda. Your satisfaction is important to us, and we're delighted to have been able to provide you with such excellent service."
Rhiannon Sautkus
January 19, 2026
5
out of
5
rating by Rhiannon Sautkus
"Nayeli was so very helpful with all of my questions! Even walked me through how to transfer and end services correctly! So easy and quick!"
We responded:
"Thank you for sharing your experience, Rhiannon. It's wonderful to hear that Nayeli was able to assist you effectively with your questions and guide you through the process smoothly. We always aim to make things as easy and quick as possible for our customers. Your feedback is greatly appreciated!"
Audrey Antonation
January 16, 2026
5
out of
5
rating by Audrey Antonation
"I enjoyed the friendliness of Maylie and the down to earth way she handled my car and home insurance."
We responded:
"Thank you, Audrey, for taking the time to leave us a review! We’re so glad to hear you enjoyed working with Maylie and appreciated her friendly, down-to-earth approach. Providing clear, personable service at a reasonable price is always our goal. We truly appreciate your trust in us for your car and home insurance and look forward to being here for you whenever you need us."
Lynda Pollak
January 15, 2026
5
out of
5
rating by Lynda Pollak
"I was in the process of renewing my six month automobile insurance combined with my renters. The company I was with had a huge increase. So I went through a broker and started comparing rates. State Farm came in $500 a year less with the identical coverage. Also $100 less on my renters insurance. The people that I dealt with were wonderful, courteous, helpful, and very knowledgeable. I highly recommend State Farm Insurance."
We responded:
"Thank you, Lynda, for sharing your experience. It's great to hear that you found a more affordable option with us while maintaining the same coverage. We're pleased that our team was able to assist you with courtesy and expertise. Your recommendation means a lot, and we're glad to have you as part of the State Farm family."
Sajeda Omar
January 14, 2026
1
out of
5
rating by Sajeda Omar
"Jessica knight was the most unprofessional incompetent agent I have dealt with in the 20 years I have had State Farm. A car was added to our policy and a car accident occurred 5 months later. When looking too see when I can get my rental, claims informed me rental insurance was not added to the policy. After fighting with claims for two weeks, and getting no help from the office I got my rental because I found an email I sent to Jessica knight her self stating” I have called multiple times please add this vehicle (insert vin here) to this policy. Jessica knight for a few days prior in her words would say this is not our problem you never asked for rental and would deny helping me in any regard. After digging through my email I finally had proof in writing to show the office dropped the ball, my rental was assigned by enterprise less than 30 minutes later. I have now switched to the Orland park office where my agent Megan is now going above and beyond and handling communications with my claim and getting everything squared away. If you want to deal with being sent to voicemails days on end, receiving no contact or response, and doing the agents job, Jessica knight is the perfect agent for you!"
We responded:
"We would like to clarify that the vehicle addition to your policy was completed through State Farm’s after-hours service, not our office. During the time you called, our team was engaged in a meeting and unfortunately unable to answer the phone immediately. All of your calls were returned same day. We always aim to support our customers promptly and effectively, and we apologize if you felt otherwise. If you would like to discuss this matter further or have any questions, please don’t hesitate to contact us directly at 708-422-3700. "
Mel Mathew
December 17, 2025
1
out of
5
rating by Mel Mathew
"along w/ my family, i've been a customer w/ agency for many years. the person whose name lies in company name is awesome, very knowledgable and quite informative esp via phone, especially if you're like me and have dumb questions. however i definitely can't say the same for their other agents unfortunately. over the past 3 years or so, i've encountered extremely bad attitudes from the other agents (unclear whether this reflects increased turnover or that there are many agents), ones who are poor w/ follow up of important info (or others who hammer call about irrelevant things), and most recently emails from them that are devoid of accurate information and are nearly impossible to follow as the English used and sentence construction and composition are so very poor. are there really. no other competent workers around any more? as a StateFarm customer, really unfortunate when rather than being able to focus on the elements of ones insurance policy, one has to struggle to get ahold of an agent who is competent and kind and be instead fearful of developing a headache from trying to decipher extremely nonsensical emails (in this case, rather than being humble and simply correcting said errors, agent became defensive and polluted my inbox w/ more missives full of misspelled gibberish - i finally had to block her, which is a first, whew!). in essence, the quality of the agents affiliated w/ this site has gone down significantly- so unless you are able to reach Jessica herself who is ofc very busy, definitely, definitely beware !!! 12/2025 update: JKnight herself has sunk to the subpar levels of the staff she oversees- horrible to try and get ahold of, her emails if you happen to receive one in a timely fashion are lacking in any useful info (she flatly refuses to answer any pertinent q's- beyond unprofessional and immature and passive aggressive), and she is the ONLY statefarm employee who showed absolutely no sympathy/empathy whatsoever when i had my first car accident recently. definitely fits the stereotype of what we've all been told about insurance agents- def one of the ones ONLY interested in signing you up for expensive policies (she "recommends not using" the policies (?) you've been paying for even if you need them and even if you've never needed their help by God's grace over 10+ years, because her company will punish you for it, how reassuring) and does not care an iota when things go wrong with you home-, car-, or health-wise. horrible, horrible experience esp in the last 3yrs, would not recommend her to anyone. there are PLENTY of agents out there, no need to stick w/ someone who has clearly become bitter and jaded and could care less. based on others' reviews incl on Yelp (esp women!!!), i am clearly not the only one who has had similarly terrible experience w/ this character! ick."
We responded:
"Melvy, you are no longer a customer of our agency. You contacted our office after you left our agency wanting assistance. If you are not a customer, we do not have access to your account, and therefore can not help you. "
GLOSTER STAPLE
December 14, 2025
5
out of
5
rating by GLOSTER STAPLE
"I need physical copies to put in my glove box it’s easier for me to access from the glove box"
We responded:
"Thank you for your feedback and for giving us a 5-star rating. We understand the importance of having physical copies for easy access in your glove box. Please feel free to reach out to us, and we'll be happy to assist you in obtaining the documents you need. Your convenience is important to us, and we're here to help with any other insurance needs you may have."
Albert Loera
December 12, 2025
5
out of
5
rating by Albert Loera
"The staff there was very helpful and made my experience very enjoyable"
We responded:
"Thank you, Albert, for sharing your positive experience with us. It's wonderful to hear that our team was able to assist you effectively and make your visit enjoyable. We appreciate your feedback and are delighted to know that we met your expectations. Your satisfaction is important to us, and we look forward to continuing to serve your insurance needs."
Abraham abdallah
December 6, 2025
1
out of
5
rating by Abraham abdallah
"Completely incompetent. They can't send you reminders, emails, text alerts. But the second payment is late, they're on top of it. Then trying to pay it on the app, they have the amount listed. But no vehicle info, no account number. But they're happy to take your money.... here we are again, few years later, she has all her BFF give her positive reviews. My experience as a customer over 5 yrs no claims, without my knowledge or attempts to communicate with me, she just randomly raises my home insurance by 500 dollars. Don't worry, my mortgage company notifed me. Her answer is..let's review your policy, yeah, nothing has changed, but she sure is interested in trying to sell me something else. I've emailed her several times and told her nothing has changed, still no reply. Only payment reminders work now."
We responded:
"Abraham, We are sorry you feel as though our communication was not up to your expectations. However, Our team sends out multiple notices of payment as does corporate. We are not sure why you would have not received these notices. Maybe we do not have your most up to date phone number. We would love to get this resolved if that is the case, please give us a call in the agency to figure this out. Thank you. "
Jose Gonzalez
December 5, 2025
5
out of
5
rating by Jose Gonzalez
"Recently started working with this State Farm team and couldn't be happier with their level of service and attention. And there savings doesn't hurt either. Glad to be working with them."
We responded:
"Thank you, Jose, for sharing your positive experience. It's wonderful to hear that you're pleased with the service and savings. We're glad to have you with us and look forward to continuing to meet your insurance needs."
Debbie Bakewell
December 4, 2025
5
out of
5
rating by Debbie Bakewell
"Great Agent & Staff !! Wouldn't use anyone else!@"
We responded:
"Thank you, Debbie, for your wonderful feedback! We're delighted to hear that you had such a positive experience with our team. It's our pleasure to assist you with your boat insurance needs, and we truly appreciate your trust in us. Your support means a lot, and we're here whenever you need us."
Rayna Moore
December 3, 2025
5
out of
5
rating by Rayna Moore
"State Farm is a nice insurance place to go they are understanding they will work with you on all levels in I’m thankful"
We responded:
"Thank you, Rayna, for sharing your positive experience with us. It's wonderful to hear that you find our team understanding and accommodating. Your feedback is greatly appreciated, and we're grateful for the opportunity to assist you with your insurance needs."
oso and the toys
October 23, 2025
5
out of
5
rating by oso and the toys
"Really love this office! They have always been friendly and helpful with all my needs from home, rental insurance plus vehicle insurance and life insurance. They always made sure I completed everything that was needed on any type policy. Never had an insurance agent office like this before!"
We responded:
"Thank you so much for your kind words! It's wonderful to hear that you've had such a positive experience with our office. We're delighted to know that our team has been able to assist you with your home, rental, vehicle, and life insurance needs. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
SusannaMemo Ramirez
October 23, 2025
5
out of
5
rating by SusannaMemo Ramirez
"BEST INSURANCE EVER, EL MEJOR SEGURO QUE HAY. LO RECOMIENDO I HIGHLY RECOMMEND STAT FARM INSURANCE."
We responded:
"Gracias por compartir tu experiencia tan positiva con nosotros. Nos alegra saber que estás satisfecha con nuestro servicio de seguros para embarcaciones. Apreciamos mucho tu recomendación y tu confianza en nosotros. Siempre estamos aquí para ayudarte con lo que necesites."
Mathew Eichas
October 22, 2025
5
out of
5
rating by Mathew Eichas
"Great knowledge of the company."
We responded:
"Thank you, Mathew, for your positive feedback and perfect rating. It's wonderful to hear that you found our knowledge of the company helpful. We appreciate your support and look forward to continuing to assist you with your boat insurance needs."
Esperanza Moran
October 20, 2025
5
out of
5
rating by Esperanza Moran
"Jessica was very patient and helpful. Found a great price for me and another family member."
We responded:
"Thank you for sharing your experience, Esperanza. It's wonderful to hear that our team was able to assist you and your family member in finding a great price. Your feedback is greatly appreciated and helps us continue to provide excellent service."
Shannon Karas
October 16, 2025
5
out of
5
rating by Shannon Karas
"I’ve had State Farm for over 25 years. Every time I’ve ever had a claim or question, they’ve been quick to help out or address my needs."
We responded:
"Thank you, Shannon, for sharing your experience and for being a loyal customer for over 25 years. It's wonderful to hear that our team has consistently met your needs and provided timely assistance with your claims and questions. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
Rosalee Shea
October 16, 2025
5
out of
5
rating by Rosalee Shea
"Jessica was so patient with me. She was able to get me more insurance for less $ than I was paying the general. I am a very satisfied customer."
We responded:
"Thank you, Rosalee, for sharing your experience. It's wonderful to hear that Jessica was able to assist you in finding better coverage at a lower cost. Your satisfaction is very important to us, and we're glad to have met your needs. If there's anything else we can do for you, please let us know."
E Pezzy
October 6, 2025
5
out of
5
rating by E Pezzy
"I highly recommend going through this location to get a quote on anything. I have worked with Jessica Knight in the past and she is always making sure to answer any questions I have throughout my policy period. Brenda Garcia was also extremely helpful for my policy renewal on a new vehicle. Customer service was amazing!"
We responded:
"Thank you for sharing your positive experience and for recommending our agency. It's wonderful to hear that Jessica and Brenda were able to assist you effectively with your policy needs. We're delighted to know that our customer service met your expectations. Your feedback is greatly appreciated and encourages us to continue providing excellent service."